Warranty Policy

At Simplicy, we stand behind the quality of our pieces. Our products come with a warranty period specific to each item to ensure your purchase is protected.
 

Coverage

If a defect regarding color or stone setting arises during the specified warranty period, we will replace the item for free.
Note: The specific warranty duration for your item is listed on its individual product page.
 

Exclusions

To maintain the integrity of our service, please note that the warranty does not cover:
 
  • Normal wear and tear or surface scratches.
  • Damage caused by mishandling (e.g., dropping the item, snapping chains, or bending the metal).
  • Damage resulting from improper care or exposure to harsh chemicals.

Proof of Purchase

To process your request, you will need the following details:
 
  • Order Number
  • Order Name (The name used during checkout)
  • Phone Number associated with the order

Shipping & Fees

While the replacement item itself is free under a valid warranty claim, the customer is responsible for the delivery fee associated with sending the replacement.
 

How to Claim (RMA Process)

To initiate a warranty claim, you must submit a formal request through our website.